Reference

What You Agree to When You Use toto262

Our legal terms set out what we expect from you and what you can expect from us — covering account use, data handling, and how we manage your wallet activity through DANA, OVO, and GoPay.

Account Use PolicyData Handling TermsDANA, OVO, GoPay Wallet ConditionsJurisdiction NoticeContact Rights
toto262 What You Agree to When You Use toto262
HOW WE HANDLE IT

Data, Cookies, Security and Your Rights

We keep your account data only as long as it is needed for the purpose it was collected — typically for the duration of your active account and the retention period required by standard financial record obligations. You have the right to request what data we hold on you, ask for corrections, and in some cases request deletion where local law allows.

Cookies and Session Data

We use session cookies to keep your account logged in and preference cookies to remember your language and wallet settings. You can manage these in your browser without losing your account.

Account Security Practices

Account access uses OTP verification tied to your registered mobile number. Failed login attempts trigger a lock that you clear through the account recovery flow, not by contacting support.

Data Retention

Transaction records — including DANA, OVO, and GoPay deposit and withdrawal history — are retained for the period required under applicable financial record rules, then deleted or anonymised.

Requesting Changes

Submit a data correction or deletion request via the Help Centre in your account dashboard. We respond within the window required by applicable data rules in your eligible region.

LEGAL CONTACT PATHS

How to Reach Us on Policy Questions

If you have a question about how a term applies to your account — whether it concerns a DANA withdrawal hold, a GoPay transaction dispute, or a data access request — our support team handles legal queries through three direct channels. Each path routes to the same team; choose whichever fits how you normally access your account.

Live Chat Open your account dashboard and tap the chat icon. Legal queries are routed to our account policy team. Response times vary but queries are not left unread.
Email Support Send your query to our support address listed in the account settings page. Include your registered wallet type — DANA, OVO, or GoPay — for faster account matching.
Account Help Centre The Help Centre in your dashboard covers account freeze procedures, identity verification steps, and how to submit a formal data correction request.

Common Questions About Our Legal Terms

These are the questions we get most often about how our terms work in practice — particularly around account access, wallet use, and data rights for players in Indonesia.

Access depends on local law and whether your region is eligible. We do not override local restrictions. Check eligibility through the account registration flow before depositing via DANA or OVO.

Wallet details linked to your account are retained only for the period required by applicable financial record obligations, then removed or anonymised. We do not keep active wallet credentials after account closure.

Submit a data access request through the Help Centre in your account dashboard. Include your registered contact and wallet type. We will respond within the timeframe set by applicable rules in your region.

No. Any change to terms is communicated to your registered account channel before it takes effect. A notice period applies. Continuing to use the account after that period means you accept the updated terms.

Contact our support team through live chat or the Help Centre. Wallet-related disputes — including OVO and GoPay withdrawal holds — are handled by our account policy team, not automated bots.

Account use is limited to those who meet the legal age requirement in their eligible region. We verify age as part of the identity confirmation step before withdrawals are processed.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.